Orders within the European Union are delivered within approximately 5-10 working days from the order confirmation. Delivery is FREE for orders with a cost of €90 or more within Europe. For orders with a total cost of less than €90, standard delivery charges for each country apply. ● On orders under €90: Europe Zone 1: €12 Europe Zone 2: €25 Europe Zone 3: €40 ● USA and + zone: €40 ● South America: €45 ● Rest of World (ROW): €55 ● Rest of World (ROW): €55 ZONES: Europe Zone 1: Germany, Portugal, Belgium, Italy, France, Netherlands, UK, Austria, Denmark, Finland, Greece, Ireland, Sweden. Europe Zone 2: Gibraltar, Jersey, Liechtenstein, Norway, San Marino, Switzerland. Europe Zone 3: Slovakia, Slovenia, Hungary, Poland, Czech Republic, Estonia, Latvia, Lithuania, Malta, Cyprus. Rest of World (ROW): Albania, Bulgaria, Croatia, Russia, Turkey, Ukraine. USA and +: USA, Algeria, Hong Kong, Israel, Morocco, Singapore, South America.
You will receive various notifications via email during the shipping process. If you have an account, you can use “My orders” if you wish to find out the status of your order. You will receive the tracking number as soon as your order leaves our warehouse, making it easier to follow your parcel.
Once payment has been completed, you will receive a confirmation email containing the order details. If you do not receive this email, you should contact our customer services department at firstname.lastname@example.org
The delivery country must also coincide with the store from which you are purchasing. In the top right-hand corner of the webpage, you can change the store for purchases with a delivery address outside Spain.
Deliveries to non-EU countries will be subject to additional customs and/or import charges in addition to the total order cost. The charges are to be paid by the order recipient.
If you have a Scalpers promotional code, you will be able to enter it before completing your order, on the “Order Summary” page. Enter the promotional code and click ‘Apply discount code’. If the discount code is valid, the discount will be applied in the order summary. Scalpers promotions (discount codes) are limited to one per person and per online order. Promotional codes cannot be combined. In the case of returns or exchanges, the value of the coupon will not be returned. The coupon cannot be exchanged for money.
You can check your order status on your account. If you are not registered on scalpers.es/eu, check your email for a message from us regarding your order. If after the estimated delivery time you still have not received your order, get in contact with our customer service department at email@example.com, with your name and surname, order number and order date. We will get back to you as soon as possible.
- Debit or credit cards issued by Spanish financial institutions supported by the secure payment platform provided by Redsys: Visa, MasterCard, Maestro - PayPal
Once all the information provided has been confirmed as being correct, payment of your order is made in real time via TPV Virtual/Paypal. calpers Fashion SL guarantees that all data relating to the payment method used will be treated with maximum security and confidentiality and that all sensitive information will be communicated as SSL encryption. SSL encryption guarantees secrecy through the use of encryption key dialog. Both the payment platforms used on the website and the company itself have adopted fraud prevention measures and controls. These controls consist of the analysis of the order characteristics and the way in which the payment method is used Occasionally, Scalpers Fashion SL may require you to provide specific details or additional information as a means by which to guarantee that the transaction is not fraudulent. The company reserves the right to cancel or amend the order if it is considered to be fraudulent, or in the event of failure to provide any additional information required to confirm that the order is genuine. The company reserves the right to cancel or amend the order if it is considered to be fraudulent, or in the event of failure to provide any additional information required to confirm that the order is genuine. Scalpers Fashion SL does not control nor does it accept liability for any damages that could be caused by the application of the anti-fraud policies or measures that are approved by the different suppliers or issuers of means of payment. For more information regarding the payment methods used on our website, you can use the following links: Paypal: https://www.paypal.com/es/webapps/mpp/ua/useragreement-full Redsys: http://www.redsys.es/ Paypal Redsys
If you require this service, please contact our customer services department via email: firstname.lastname@example.org or you can call us on +34 955 440 707. Our customer service opening hours are: Monday to Thursday, 9am-6pm and Friday until 3pm
RETURNS AND INTERNATIONAL EXCHANGES
RETURNS AND INTERNATIONAL EXCHANGES
You have 30 calendar days from receiving your order to return it. The product must be returned in the same conditions in which it was received; correctly labeled and with no apparent signs of use. Scalpers reserves the right not to accept any item that is not in perfect condition. To exchange your item for a different size you have to process a return and place a new order
***The return period has been extended until 11/01/19 for orders made from 21/11/18 to 10/12/18
Take the item and the document sent with the order, or confirmation email, to one of our stores. The items you wish to return will be sent to our offices in order for the refund to be processed using the same payment method used to make the purchase.
To process a return you have to send your original order to our central warehouse located in Seville. Customers are solely responsible for all shipping charges.
Follow the steps below for online returns.
STEP 1. Place the items you wish to return in a box, alongside the delivery receipt. If you do not have this receipt, you can also print the order confirmation email, or if you are registered with scalperscompany.com/en_eu you can find the order confirmation in “My Account”. Do not forget to include one of these receipts with the item you wish to return. If we do not have one of them, it will be impossible to identify you and successfully offer you a refund.
STEP 2. Take the parcel to a post office or mailing centre and request proof of purchase. You must retain the proof of purchase until you receive the requested refund. Unfortunately, we can only offer a refund for returns if we receive the proof of postage. Give the courier the correctly sealed and packaged item.
STEP 3: Send your order to the following address:
SCALPERS FASHION, S.L.
P.I. La Isla
C/ Rio Viejo, 50
41700 Dos Hermanas
STEP 4. Refund: Once your item arrives at our central warehouse, the Customer Service department will be in contact with you to confirm the refund. Refunds take approximately 15 days. Please note this may take longer at Christmas or during the sales.
If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days. Remember that this service only allows you to change the size; you cannot change the colour or model. At our stores. No está permitido hacer cambios en Outlets o centros El Corte Inglés. Recuerda que este servicio te permite sólo cambiar la talla del artículo, no podrás cambiarlo de color o modelo. You can also arrange to have the new size sent to your address. In order to do so, you will need to follow the aforementioned steps and state that the reason for returns is “Change size”, along with the correct size. Once we receive the return, the customer services department will be in contact with you to confirm that the new size has been sent out to you. This service does not incur delivery charges. Should you receive an incorrect or faulty item, please email us at email@example.com so that we can arrange your return and collection of the item for you free of charge. However, if you prefer to return the item to us, shipping costs will be at your expense.
If you do not want to return an item but want to exchange it for a different size, you can do so within 30 days.
Once your return arrives at our central warehouse, the Customer Service department will be in touch with you to confirm the return. The processing time for returns is approximately 15 working days. This period may be longer at Christmas time or during the sales. Refunds for returned items will be made using the same payment method used for the purchase.
In order for us to accept a return, the items must be in perfect condition, with the exterior and interior labels still attached, as well as the original packaging. It is only possible to process returns of products that are bought via the online shop. We do not accept returns or exchanges of underwear such as socks or boxers, nor “wardrobing”. If you wish to return a product purchased as part of a promotion when you buy one or more items, Scalpers will refund the cost of the product, deducting the relevant offer. If the promotion is a gift item, the customer should include the gift item together with the product for return.
You can register via the user menu by clicking “Create an account”. You only need to fill out the contact form. As a registered user (create your account here), you will be able to shop without needing to fill out your details each time. On your user profile, you can check the status of your orders at any time, as well as your purchase history. We will also keep you up to date with news, updates and promotions, exclusively for registered users.
You can modify your password, address and telephone number at any time. In order to do so, use “My account” on the Scalpers website.
Online Customer Services
Contact our team if you have any questions or queries regarding your online purchases here and we will be in touch with you as soon as possible.
Our customer service opening hours are: Monday to Thursday, 9am-6pm and Friday until 3pm.
If you prefer, you can also call us on +34 955440707
FIND A STORE
On the Stores page, you can find a list of all Scalpers stores and their opening hours.
SCALPERS GIFT CARD
The Gift Card (referred to in these terms and conditions as the Card) can be purchased as: A physical Card from any of SCALPERS FASHION, S.L. stores located in your country (referred to in these terms and conditions as SCALPERS Stores). A physical card from our web.
These general terms and conditions of use govern the relationship between: SCALPERS FASHION S.L. and the purchaser of a Card when purchasing a Card in a SCALPERS Store or when a Card is used to purchase items for sale in a SCALPERS Store; The Card is at all times the property of the issuer of the Card (referred to in these terms and conditions as SCALEPERS) who for Cards purchased from a SCALPERS Store. The Card can be used to purchase any item for sale in any of the SCALPERS Stores. The Card cannot be used in any other stores or countries or through scalperscompany.com
The Card can be obtained in our stores or in our web. The initial opening balance for the Card can be paid by any of the means of payment accepted at the relevant SCALPERS Store but not by means of another Gift Card.
The balance on the Card shall not at any time be refunded, or exchanged for cash except (i) in accordance with your legal rights, for example, in the event that the Card is defective, or not of satisfactory quality, at the time of purchase; or (ii) if the Card is unused, purchased in the United Kingdom and returned to SCALPERS: within 30 calendar days from the date of purchase in the case of a physical Card purchased at any SCALPERS Store in the country where it was bought.
The Card can be used as many times and for as many purchases as the cardholder chooses until the total balance of the Card has been used up. After using the Card, the remaining balance on the Card available shall be the difference between the balance available prior to the purchase and the relevant amount used up in such purchase. The remaining balance on the Card is shown: on the cash register receipt every time a purchase is made with the Card at a SCALPERS Store; The remaining balance of the Card may at any time be checked at a SCALPERS Store. Unless evidence is given to the contrary, the balance of the Card shall be as stated on the cash register receipt in respect of the last purchase made with the Card. Where the purchase price is in excess of the available balance on the Card, the difference may be paid through any other payment means accepted at the relevant SCALPERS Store.
Products purchased with the Card in SCALPERS stores are subject to the same exchange and returns policies as other items purchased in-store. Where appropriate, the refund of the value of the products purchased with the Card and which are to be returned, will be made as follows: By crediting the Card with the corresponding amount, as long as the Card still exists at the time of the return. With a voucher; the conditions are outlined in the following point, when for any reason, the Card does not exist at the time of the refund.
Vouchers issued by SCALPERS FASHION S.L., which will be issued in-store, in the event of a refund for products purchase in SCALPERS stores. The refund methods outlined in this section are essential prerequisites and are therefore considered expressly accepted with the acquisition and/or use of the Card.
The Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the Card. A damaged, altered or cancelled Card shall not be accepted as a method of payment by SCALPERS and SCALPERS shall not replace any Card that is lost, stolen or damaged except in accordance with your legal rights, for example, if the Card is defective, or not of satisfactory quality, at the time of delivery or in the case of a change of format of the Card.
The Card shall be valid for three years from the date of purchase, in respect of the physical Cards purchased at any SCALPERS Store. At the expiry of the validity period, the Card cannot be renewed, or used to purchase goods, nor shall any unused remaining balance in the Card be claimed.
Cards obtained through any unlawful means shall be null and void and they shall not be used to purchase products, nor shall the remaining balance on the Card be refunded. The Card shall not be used for the purposes of advertising or promoting products or services marketed by any third party other than SCALPERS without SCALPERS's prior written consent. The purchase and/or use of the Card evidences full acceptance of these terms and conditions which have been made available to the purchaser of the Card at the time of purchase and which are also available at any SCALPERS Stores. SCALPERS reserves the right to amend these terms and conditions at any time where it reasonably considers it necessary to do so.
GENERAL CONDITIONS OF USE OF THE PARTNERS IN CRIME PROGRAMME
The loyalty program PARTNERS IN CRIME has benefits for you. By signing up for it, you'll be able to get and use your Partners in Crime money (hereinafter "PIC Money") earned with your purchases (except in outlets and purchases on our website) and enjoy added benefits like exclusive promotions.
The PARTNERS IN CRIME card (hereinafter "PIC card") is personal and non-transferable and must be in the name of an individual of legal age. The Loyalty program PARTNERS IN CRIME is regulated by the General Conditions contained in this Agreement, which the members have to consent to and comply with.
In the Scalpers shop when you make a purchase or in the web, you must read the General Conditions, providing the requested personal data and accept the General Conditions by signing the RGPD form which will be made available to you. When you are added to the program, we'll deliver a registration receipt to you.
The stated Conditions will stay stored on an electronic device, which you'll have available to you in Spanish at any time on scalperscompany.com.
You will have a copy of the conditions in SCALPERS retail shops and on the site scalperscompany.com. By identifying yourself as a member, making a purchase in the shops, will in any event, mean knowledge and acceptance of this Agreement.
The owner of the loyalty program PARTNERS IN CRIME is the company SCALPERS FASHION S.L. You only have the obligation to: Present the identification document if the shop assistant requires it. Keep and use your PIC card correctly. Should you lose it or if it is stolen, quickly report it to the Customer Service Centre. Return your PIC card if SCALPERS FASHION S.L. requests you to do so or when it is obsolete or has been replaced by another one. SCALPERS has the obligation to: Maintain the confidentiality of the information provided in the request for the card and its updates. Attend to the member through the Customer Service Centre, by telephone at +34 955 44 07 07, between 10am and 7pm Monday to Thursday, and 9am to 6pm on Fridays. It will also attend to the member through the email address firstname.lastname@example.org.
The PIC member must show their PIC card or identify themselves at the checkout each time they make a purchase in any of the SCALPERS shops in Spain (except for department stores). The amount of the purchases will be registered on the card. Each member will get PIC Money based on the amount of purchases made. Purchases can not be registered after they are made. For the purpose of the overall calculation of the purchases, all purchases made on the same date in the same SCALPERS shop will be considered the same purchase. PIC Money will be able to be used in any SCALPERS shop located in your country (except for department stores and outlets): a day after the purchase or on the same day, when the purchase has been made in another shop.
If a purchase is returned, whether fully or partially, you will need to show your PIC card, National Identity Number (DNI) or Spanish Identification Number for Foreigners (NIE) along with the purchase receipt to cancel the PIC Money you've accumulated with that purchase. In the case where PIC Money was used in the purchase, the PIC Money will be returned as follows: the PIC Money used in the purchase will be fully returned to the PIC card.
The member will be notified of the PIC Money obtained, via the purchase receipt in the Scalpers retail shop. The PIC Money earned can only be exchanged for Scalpers products. If the amount of PIC Money used is more than the amount of the purchase, the difference will be lost. The expiry date for the PIC Money will be twelve months after the first purchase. Every time it is used the member's balance will go back to zero.
When purchasing a gift-card you can: earn PIC Money, but you cannot use the PIC Money or any other Club discount. When paying with a gift-card you cannot: earn or use PIC Money and/or any other Club discount.
The member is not liable for wrongful use of the card from the moment they have reported (in accordance with their second obligation) its theft or lost, except in cases of fraud or culpability.
SCALPERS FASHION S.L., will be able to revoke the PIC card if any of the member's obligations are not met, by written notification for that purpose, if fraudulent, speculative or bad faith acts are detected in its use. The member can also cancel the PIC card at any time, informing SCALPERS FASHION S.L. in writing (by post or email) and including a copy of their National Identity Document or Spanish Identification Number for Foreigners (NIE). Cancellation of the card will result in the loss of all the rights related to using it. SCALPERS FASHION S.L. reserves the right to cancel the PARTNERS IN CRIME program at any time. In this case, the member will have the right to use PIC Money for the three months following the program's cancellation date, which will be communicated through scalperscompany.com and/or at points of sale.
SCALPERS FASHION S.L. will be able to modify these conditions if it communicates this to SCALPERS members, a requirement that the parties expressly agree will be complied with by the publication of the variations on scalperscompany.com and/or points of sale. If the member was not in agreement with the changes they can return their card to SCALPERS FASHION S.L. to proceed in cancelling it.
The information provided by the application for the PIC card and its updates will be confidentially stored in a SCALPERS FASHION S.L. client file. The member signing the application authorises this information to be processed in relation to performing of this agreement, which includes SCALPERS sending advertising and promotional messages on any of its products by any means (post, phone, email, text message, internet or any other electronic means) in the case where it has been authorised on the RGPD form. In accordance with you being added to the Programme, you can authorise the prompt sending by SCALPERS of advertising and promotional communication by any means (post, phone, email, text message, internet or any other electronic means) from other companies which our company has signed partnership agreements with, to offer the card-holder goods, services and promotions which could interest them concerning: financial, insurance, fragrance, jewellery, book and CD, sport, household, food and drink, department store, leisure park, museum, show and performance, travel, petrol, health, automobile, telephone, internet, computer, hotel, video game, NGO, gift, cosmetic and hair dressing products. Filling in all of the information requested by PARTNERS IN CRIME is required. The member has the right to access this information, being able to alter it, delete it, object to it or request limiting its processing or portability, in accordance with what is set out in applicable data protection legislation by writing to the entity in charge of the file: SCALPERS FASHION, S.L., PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, Spain, email: email@example.com, including a copy of their National Identity Document (DNI) or other documentation.
These General Conditions are subject to Spanish legislation. To resolve any conflicts the parties submit to the courts and tribunals of the address of the member, renouncing any other jurisdiction.
In compliance with the content of Law 34/2002 dated 11 July, on Services for the Information Society and Electronic Commerce (LSSICE), the general details are given below of the website scalperscompany.com. Business name: Scalpers Fashion S.L. N.I.F.: B-91304501 Entered in the Business Register of the province of Seville Volume 3746, Company Book, Folio 20, Section 1, Sheet 53577. Address: PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, España. Telephone: +34955440707. Fax: Contact address: PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, España. Contact email: firstname.lastname@example.org
The website scalperscompany.com is made available as information related with the activities carried out by SCALPERS FASHION S.L., hereafter SCALPERS. This website is an Internet sales channel for clothes and accessories. Those using the web, by accessing and browsing, are obliged to use it in accordance with current legislation at all times and under the conditions established by this legal notice, generally accepted morals and good customs and public order. The user shall respond to SCALPERS and/or third parties for any loss or damage they may cause through non-compliance with this obligation.
Business name: Scalpers Fashion S.L. N.I.F.: B-91304501 Entered in the Business Register of the province of Seville Volume 3746, Company Book, Folio 20, Section 1, Sheet 53577. Address: PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, España. Telephone: +34955440707. Fax: Contact address: PCT Cartuja. Pabellón de Italia. C/ Isaac Newton 4, 6ª planta. 41092, Sevilla, España. Contact email: email@example.com
Compliance of contractual obligations accepted when acquiring our products The personal details you provide us with will be processed in order to identify you as a user of our website and to manage the creation, compliance and performance of the purchase contract for the products or services you acquire. The details will be held as long as this commercial relation is valid and, once terminated, shall be blocked for a period of 4 years to respond to any potential claims. The legal grounds for processing these details are compliance with the contractual obligations that you accept by purchasing our products. To send you information or contact you to improve your user experience when visiting our website. We may contact you by email, phone call, SMS or other equivalent electronic media in relation with products, updates, issues or news items related with the operation of the web, as long as these are necessary for our services to operate correctly. To manage your membership of our Loyalty Programme ‘Partners in Crime’ We would like to be able to tell you about the advantages of belonging to our Clubs, such as: accumulating points for your purchases, enjoying free adjustments to the season’s clothes, hearing about events (ours and third party), news, promotions, celebrations and options for personalisation to your taste. Not accepting this proposal means missing out on these advantages. Any personal details will be kept until you request their deletion, as we understand that until such time you continue to be interested in belonging to the club. To send you information about products and news, and to create user profiles. Your personal details may also be processed in order to create user profiles, (we will use segmentation procedures based on gender, interest or consumer behaviour) and to send you by email, post or telephone (including SMS alerts and other analogous messaging services) personal sales information that may be of interest about the products and services related with those offered by SCALPERS on condition that you have given consent by marking the subscription box on our news bulletins. The legal grounds for processing your details for this purpose is the consent you have given by marking the corresponding subscription box, so you must mark the authorization box if you want us to process your details for this purpose. We hereby inform you that you may oppose the processing of your details for this purpose by sending an email to the address: firstname.lastname@example.org You may also request ELIMINATION from sales messages through the link that appears on each newsletter you receive. Once you have requested that your details be cancelled, they shall be blocked for a period of 3 years, only being available for Public Authorities, Courts and Tribunals in relation with potential claims. After this time, they shall be deleted. Your rights in relation with your personal details. You may exercise your right of access, rectification, suppression, opposition, limited processing and data portability by downloading the forms that you must fill in and returning them together with a photocopy of your ID card or passport to our (postal and email) contact addresses.
Once we have received the documents, we will proceed to comply with your rights in the time legally established for this, and should you not be satisfied with the exercise of your rights you may write to the Control Authority at the Spanish Data Protection Agency to make a complaint. www.agdp.eswww.agdp.es
Cookies are files that contain small units of information that are discharged when you visit our web site. Cookies are essential for Internet to function: they cannot damage your equipment/device and, if they are active in your browser configuration, they help us to identify and solve any running errors in our website. The main purpose of cookies is to recognise the user every time they visit the website and allow us to improve the quality and usability of our websites. (using identifiers that do not identify you personally)
There are different types of cookies. They all work in the same way, but there are small differences:
Session Cookies. Session cookies only work during your visit and are deleted when the browser is closed. Their main purpose is to identify the type of device used, to support web security and basic operation. They do not contain personal information or enable a person to be identified.
Persistent or Permanent Cookies: These are stored on the hard drive of the device and the website reads them when the user returns: they have a set expiry date which will stop the cookie from working when it is reached. They can identify a user’s actions and preferences; analyse visits and help to understand how users reach the website and improve the services it offers.
Functionality Cookies: They make it possible to remember decisions made by the user, such as their login or identifier. The information on these cookies is anonymous (they do not contain names, addresses or other personal details).
Third-party Cookies Third-party cookies are installed by a website other than the one the user is visiting: for example, social media (like Facebook) or external content complements (like Google Maps).
Analytical Cookies: These cookies are for regular maintenance and proper functioning and user service: they gather details about activity.
|Identify user||Used to identify and authenticate user. Contain technical data about the user’s session, such as connection waiting time, session identifier, etc.||Session||Own|
|Session Identification||Identify the user’s session http. They are used in all web applications to identify requests from a user in one session.||Session||Own|
|Session status||They identify which stage of the session the user is in (start, first page, first access, scrolling status, voting status, etc.)||Session||Own|
|User selections||They store the session values chosen by the user, such as the store, language, currency, products, size, etc.||Session||Own|
|Latest selections||Remember the sections that the user has visited.||Session||Own|
|Shopping basket||Stores information about the shopping basket, identification of the user associated with this basket.||Session||Own|
|Google Analytics||Google Analytics mainly use their own cookies to gather information about user interactions on websites.||Persistent||Google Analytics|
|Advertising Functions||Third-party advertising cookies are used to enable functions, such as remarketing, which are used in products like Google AdWords or Google’s Display Network. On Google’s Advertising preferences page you can configure this cookie and turn this function off.||Persistent||Google Analytics|
|Advertising Functions||Identify the use you make of the website and the products and services that interest you. At the same time, it serves to gather certain personal information such as the name, email address, phone number and unique identifier associated with your device. This information is used to help you during the purchase process, including occasional contact messages (by email or SMS) or to personalize online advertising. Consult the service privacy declaration of SaleCycle for more information on the details that SaleCycle use in our name.||Persistent||Salecycle|
This information box will be updated as soon as possible when the services offered by this website change. However, during this update process, the information box may not have some cookies, tags or other devices, although there will always be devices with identical goals as those included in the present box.
By using our website, each user agrees explicitly with our use of this type of cookie in their devices. Nevertheless, deactivating the cookies will not affect their movement in our website.